Skin Cancer Day Surgery has a consumer partnership program as part of our quality management system. 

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We greatly appreciate the feedback from our consumers and value their opinions. Patients and carers are encouraged to share their thoughts, whether through formal channels or informal channels. Rest assured, this feedback is handled with the highest level of confidentiality and can be submitted anonymously if preferred.

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We work with our consumers through:

• ​Feedback – suggestions, compliments and complaints

• Consumer surveys

• Interviews

• Consumer newsletters and information.

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We actively invite consumers to be involved in:

• Staff training

• Review of all patient related information – patient information brochure, admission and discharge forms, newsletters and website content

• Review of audit results, feedback, complaints and other quality data

• Review of service design.

 

A patient advocate is a member of the Board of Management and regularly provides feedback on all areas of the business.

Please feel welcome to complete a patient feedback form, available in reception and on our website, or alternatively you may email our Director of Nursing on reception@skincancerdaysurgery.com

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Please see the attached brochure from the Australian Commission on Safety and Quality in Healthcare about your rights as a patient in Victoria Patient Rights and Charter.  Copies are also available in other languages from the website.