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Complaints Process

We recognise the customer’s right to make a complaint and welcome the opportunity to improve standards by actively identifying areas of concern in current performance.

If a complaint cannot be resolved, you have the right to contact The Office of the Health Complaints Commissioner on 1300 582 113 or via an online form at and click on the link ‘Make and Online Complaint’ and follow the instructions.


Skin Cancer Day Surgery also follows the principles of Open Disclosure. Open Disclosure is the process of open communication with the patient and/or their family or support person following an adverse or unexpected event that may or may not result in harm to the patient. Skin Cancer Day Surgery's policy in relation to open disclosure is any event:

  • That health care provision does not go to plan, to ensure a patient's deterioration is recognised promptly, and appropriate action is taken to escalate care

  • Involving a data breach that has the potential to cause harm

Click here for a copy of our Open Disclosure policy.

Please contact the Director of Nursing for further information.

Should you wish to lodge a complaint, please contact the Complaints Officer:


Ms Robyn Wall - Director of Nursing

19 Cleveland Road, Ashwood VIC 3147

Tel: 03 9888 3590

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